How to Raise Issues from Op Responses

Who is this article for?

 Primary and Place Admins that when building their Ops want to give the option to directly raise Issues directly from within the Operation

Some questions may require for an Issue to be raised, they allow us to ensure that follow-up actions are created, managed and resolved.

When building your Op:

• You can Raise an Issue from Form Flow question using Form Flow logic to raise Issues based on the responses given by your team.
• You can also give your Staff the option to Raising Issues Ad-hoc at any point when completing your Op.

Raising Issues is directly linked with how your Issues Setup, Flags and Types are configured; make sure to review our Op and Issues Settings article

1. Raise an Issue from Form Flow Question

To get your Staff to raise an Issue as a result of an answer given, you can activate the Issue button next to the response of your choice on the Details menu (pink bar on the right).

Once selected, your Issue's follow up question will be added to the Op. You have the option to predetermine the Issue configuration in the Details Tab:

• Issue Title
• Issue Type
• Issue Flag (priority)
• Deadline to be completed by

You can also allow your Staff to override these values when filling in the Issue information.

The Issue Form Flow can only be triggered when using one of the following Question Types: Checkbox, Number, List and Rating. Read our Op Question Types article to find out more about them.

2. Raise an Issue Ad-hoc

For those circumstances where your Staff needs to raise Issues that have not been accounted for beforehand, you can activate the option to allow Notes and Issues to be added to any question. You can do this from your Op's Settings tab

Issue's Title, Type, Flag (priority), etc. 

You can configure Issues to trigger Workflows that will notify certain Teams, Staff members, etc. Please Visit How to Setup Op Workflows for more information.